I like going to the same bike store because they "know" me, they are aware of my campaign and can often see things that we (my bicycle and I) need that I am unaware of. It is about an hour away from my house but well worth the drive. A special perk though is that Darren (part owner, on the right) lives close to my home. He often transports my bike back and forth so I don't have to make the trip. Now that's customer service.
So a big shout out to Darren and all the gang at Carl Hart for taking care of me and my very special piece of equipment.