Carl Hart Bicycles. They are my "go to" bike store and all things cycle related. Except that I really never need to "go to" the store. That's because the store is about an hour away from where I live but Darren (who is part owner) lives 10 minutes from my house. He is so awesome that he meets me after work and transports my bike when it needs repair or when I need any supplies. He saves me hours of time! I can't even begin to tell you how precious that is in my life.
When my bike arrived home from Utah, the computer was broken. It must have gotten smashed by something in transit. The computer is the gadget that records time, distance and average mpg. I called Darren to see if I could just buy a computer head. He said no but that he had a spare lying around. He offered to meet me at his house the next day and bring it to me so I would have it for my race in West Virginia this weekend.
NO CHARGE! Actually that's not entirely true. The replacement battery cost $5. And he had it set for the correct time and already set for my bicycle/wheel.
In a day and age when customer service should matter the most, I find most places are sorely lacking in this area. Carl Hart and Darren, in particular, not only talk the talk but walk the walk. I am so proud to call them my "go to" bike store. Thanks guys!!!!